Complaints and Concerns

Last updated: October 2026

Every homeowner who reaches out to Definebig Pest Control should be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what happens afterward. It is a general template. It is not legal advice.

What You Can Raise

You can write to us about:

• How your contact with Definebig Pest Control went, including calls
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• How a provider we linked you with behaved

If Your Concern Is About a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you have a problem with work done at your home, the usual first step is to raise it with the provider directly. Keep a written record as you go.

We still want to know. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed. Definebig Pest Control cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you may also contact the agency that regulates pest control in Illinois.

How to Send Your Complaint

Email contact@definebig.living and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm by email that we received your complaint, usually within a few business days. Then we will look into what happened. That may include contacting the provider. Afterward we will write back with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to look again. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@definebig.living